Tatsumura Textile

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Shopping Guide

[ PAYMENT ]

Payment Method

We accept payment via PayPal, a well-known, trusted, and secure way to make payments over the internet.

If you do not have a PayPal account, you can pay by credit card on the PayPal checkout page. For orders placed overseas, the following credit cards will be accepted.

  • - VISA
  • - Master Card
  • - American Express
  • - DISCOVER
  • - Diners Club
  • - JCB

Diners Club and JCB are currently accepted in multiple countries through the DISCOVER network.

Currency

The charge is settled in Japanese Yen basis. You can check the price in your local currency on the PayPal checkout page.

Total Cost Being Charged

The total cost of orders placed overseas includes “product cost and shipping fee.”

[ DELIVERY ]

Shipping Method

We will ship your purchase by EMS (Express Mail Service) provided by Japan post.

Shipping Fee

Shipping fee is at “flat rate” in each area.

Area Fee
Asia JPY 2,100
Oceania, North America, Central America, Middle East JPY 2,900
Europe JPY 3,200
South America, Africa JPY 4,100

Click here for more info on the EMS Countries and Areas page.

Delivery Times

Most orders will be shipped within 3 business days following credit card authorization and verification, except orders that are placed over a weekend or on a holiday, as well as any order requiring special handling.

EMS usually takes between 2 and 7 days for delivery. You can check the estimated number of days at the EMS Delivery Days page.
The number listed in the table only indicates the average time required for normal delivery.

Since our products are handmade and some products are limited in production, there are times when our stock is low. In such case, it may take weeks or months for the artisans to produce them. We will immediately notify you as to the approximate delivery date, and will notify you when we are ready to ship the item after its production.

Customs Charges & Duties

The customs fees will be collected upon delivery of your purchase. Since your local government determines customs charges and duties, please ask your local government for more details about its charges.

[ RETURNS ]

The return or exchange of a product will be accepted where any defect is discovered as long as the product is returned to us (at our cost). Notification by email is required within 7 days of the date of its arrival at the shipping address provided.

In cases where a product is returned due to any reason attributable to the customer, return will be accepted only if it is unopened and unused, and is returned (at the customer’s expense) within 10 days of the date of its arrival at the shipping address provided.

When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer).

Please promptly check the product(s) upon its arrival since we will not accept the return or exchange of any product(s) after the expiration of return period.